Episode 91: Client Success – Providing Customers with Best in Class Service with Heather Williams

Heather is the VP of Client Success & Broker Development for Chattanooga-based Steam Logistics. I met Heather at the Annual Meeting of the International Business Council.

Heather Williams is an Experienced Customer Experience Manager with a history of working in the logistics and supply chain industry. Skilled in Training, Processes Improvement Methodology (SOP), Microsoft Suite, and Sales/Marketing Presentations. Her passion is to develop a strong business relationship while also using her skills to provide quality training and management within her organization. Proactively setting her company up for success to create a standardization of processes within the organization to best serve their customers and create a white glove experience for them. She provides internal strategic support that develops our brokers to become the best in the business. It is her #1 goal to be a resource of knowledge bother internally and externally. Heather is always looking for new ways to learn how to better herself to better serve her customers and peers alike.

In today’s episode, Mike and Heather discuss her insights on client success and how to provide best-in-class service. For our starting point, Heather tells us a little bit more about who Steam Logistics is.

• The supply chain is gonna be all of what encompasses all things freight-oriented, and logistics is kind of figuring out how we move that freight. – Heather Williams
• You see it often in the tech industry, and it’s basically best-in-class customer service, but it developed last May here at Steam. I was actually the first person to get it going here at Steam, alongside John Poehnelt, who is our CCO. – Heather Williams
• With client success, we’re kind of coming alongside and providing that support tool to help them manage that book of business effectively and using our best practices. – Heather Williams

• Heather’s LinkedIn – https://www.linkedin.com/in/heather-williams-815b7780/
• Website – https://www.steamlogistics.com/
• End Non-competes Website – https://www.endnoncompetes.com/