Episode 82: Improving the Customer Onboarding Experience With Cristina Samoila

Cristina believes you should be able to take weekends off, wrap up each day at a reasonable time, and actually enjoy your vacations without worrying and mentally marinating on things for your business.

Cristina Samoila is the Founder & CEO of Bee Productive. Helping motivated service businesses launch high-ticket programs, webinars & more. She specializes in systems integration & implementation #BeeProductive & less busy.

• We have at least seven levels of intimacy with everybody that we interact with in our lives.
• Seven levels of intimacy, and that applies to even customers.
• Advise your clients on how to correctly onboard a new customer.
• and more…

• “A lot of people spend like 80% of their time on how to acquire a new customer. And then once that customer has been acquired, they’re like, “Yay, now we can celebrate, the work is done.” Whereas the truth of the matter is, the work has just started.” Cristina Samoila
• “The more important aspect is the human aspect, which is a little bit like welcoming somebody new into your family.”  Cristina Samoila
• “I think the most important place for people to start with is for everybody who’s already thinking about this, I wanna congratulate you already, because what most people don’t, like where most people go wrong is they don’t actually even start putting thought into it.” Cristina Samoila
• “So, communication and even over communication at this early stage is acceptable or recommended and encouraged.”

• Cristina’s Website – https://beeproductive.eu/
• Cristina’s Instagram – https://www.instagram.com/bee.productive.official/
• Cristina’s LinkedIn – https://www.linkedin.com/in/cristina-samoila/
• Cristina’s YouTube – https://www.youtube.com/channel/UCi4-wS7MhmvAsTFeO3weGZQ
• Cristina’s Facebook – https://www.facebook.com/eva.carsel/